Shipping policy

Made to Order

Every print at Alfresco Prints is made to order through our print fulfilment partner. This means your piece is produced specifically for you once your order is placed, rather than picked from a warehouse shelf. It's how we keep quality high and reduce waste, but it does mean production takes a little time before your order ships.

Production Times

• Unframed prints: typically 1 to 3 business days to produce
• Framed prints: typically 3 to 6 business days to produce

Production time is separate from delivery time. Popular items or larger sizes (such as A1 or framed pieces) can occasionally take a little longer during busy periods.

Delivery Times

Once your order has been produced, it's handed to our shipping carrier. Estimated delivery times after dispatch:

Total time from order to delivery is production time plus delivery time above. For example, a framed UK order typically arrives within 5 to 10 business days of purchase.

Shipping Costs

Shipping is free in the UK for orders over £24.99. We have a standard £1.99 shipping rate for any orders below this threshold. International shipping costs will be calculated at checkout.

Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order leaves our print facility. Please allow up to 24 hours for tracking information to update after dispatch.

Packaging

All prints are packaged with care to prevent damage in transit. Framed prints are shipped in protective corner guards and rigid outer packaging. Unframed prints are shipped rolled in a sturdy tube or flat in a reinforced mailer, depending on size.

International Orders

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Damaged or Lost Items

If your order arrives damaged or doesn't arrive within the estimated delivery window, please contact us at hello@alfrescoprints.com with your order number and, if applicable, photos of the damage. We'll arrange a replacement or refund.

Address Accuracy

Please double check your shipping address at checkout. As each print is made to order, we're unable to redirect or amend an order once production has begun. We're not responsible for orders delayed or lost due to an incorrect address provided at checkout.

Questions

For any shipping questions, reach out to hello@alfrescoprints.com and we'll be happy to help.